413 S Gay St
Knoxville, TN, 37902

(865) 200-8084



We make & sell many types of handmade wares - some ship in a tube, stayflat, box, cardboard flat or padded envelope, primarily in new clean packaging materials to ensure safe delivery. Shipping costs are ridonkulous but please understand for limited edition work it's worth paying a bit more to make sure it arrives safely. If you have a concern about how your order will ship please contact us before ordering. If your shipping payment is less than it actually costs to ship it to your location it will go a more economical method that matches your payment. How it ships depends on your location & what you order. Shipping is not just the cost of a stamp - please keep that in mind.

We ship 2-4 times each week so it's possible your order may ship the same day your place the order, if you have a situation that needs immediate attention after you place your order & before it ships please let us know via phone or email. julie@pioneer-house.com or 865-200-8084. If it's a weekend it may not ship until the following Monday. We do not know if you do not receive your item unless you tell us & the post office is not 100% reliable - nor is any shipping method, please let us know if you don't receive your order. If you order a single or a few prints they ship in a tube which is the safest way to transport them without damage, simply unroll and lay flat prints upside down when they arrive, you can also gently roll the print the other way. For print orders of 10 or more I ship flat.

POST OFFICE USPS First Class & Priority
If your shipping amount was under $6 your order will most likely come via USPS FIRST CLASS - this does not get a tracking number. Normally orders over $6 will come either USPS PRIORITY MAIL you get a tracking number sent to your email, please check for it before you contact me.

If you want to contact us in advance for large orders we are happy to estimate it for you. As mentioned above different types of items ship in different types of packaging - multiple item purchases are not always able to ship in the same container - sometimes it will come in 2 packages. If your shipping amount paid allows we will always try to send your order via Priority so it can be tracked.

If you would like something shipped to you outside of the United States please send a note with what you would like to order and your address so we can research your shipping cost. Thanks so much. I do ask that you make an order of at least $75. The shipping method used is USPS Priority Mail International and it can be expensive depending on the weight of your purchase and where it is going, this method is comes with a tracking number. You will receive a tracking number when it ships.

As always if you have a question about shipping or prefer a certain shipping method just ask.